FAQ

  • Are H2OPro-Flow meters required for the H2OPro sprinkler timer?

    • The H2OPro Smart Sprinkler Timer does not need flow meters to operate. Without flow meters, the H2OPro controller will still manage watering schedules with weather monitoring but will not have the expanded capabilities like leak detection without at least one H2OPro-Flow meter installed.
  • Which type of sprinkler valves are compatible with the H2OPro Smart Sprinkler Timer?

    • The H2OPro irrigation controller is compatible with both 24VAC and 12-24VDC solenoid valves.
  • Does H2OPro require you to setup a user account?

    • No, we wanted setup to be simple so no personal information is collected or stored in the cloud. The only optional information collected is your zip code, e-mail address and water rate. This information is stored locally on your phone and your H2OPro Sprinkler timer to monitor local weather, send alerts and track water cost.
  • Can H2OPro be controlled via the internet?

    • The system is only controllable via your home WiFi network so the H2OPro controller will continue operating even if internet is not available as long as your home has power. We purposefully designed the system this way to simplify setup. Once the system is setup, H2OPro will manage water schedules, auto adjust based on local weather and even shutdown specific zones if the system malfunctions.
  • If I have more than 8 zones in my yard, can I use more than one H2OPro Smart Sprinkler Timer to manage watering schedules for all of the zones?

    • The Android App allows for the use of more than one H2OPro controller. Each controller operates independently and you can connect to them individually using the Android App. For example, if you have 12 zones, you could connect 8 zones to one H2OPro controller and the remaining 4 zones could be connected to a second H2OPro controller. At this time, the iOS App does not allow for more than one H2OPro controller per irrigation system but this capability will be added to the iOS App in the near future.
  • Does the H2OPro Smart Sprinkler Timer have a master valve connection?

    • The H2OPro Smart Sprinkler Timer does not have a master solenoid valve connection. In order to use the H2OPro Smart Sprinkler Timer with a master solenoid valve, you would need to remove the master valve or convert the master valve to a manual valve.
  • Can H2OPro sprinkler timer be installed outdoors?

    • The H2OPro sprinkler timer is recommended for indoor installation. To use in an outdoor location, H2OPro should be installed in a dry box.
  • What is the range of the H2OPro WiFi?

    • WiFi range can vary depending on many factors like the environment and the specific network router in your home. A practical method to check whether a potential location for the H2OPro will allow the system to successfully connect to your home WiFi router is to use your phone or tablet to check the signal strength at that specific location. If you find no WiFi signal or the signal is very weak, one option would be to install a signal booster between that location and your home WiFi router.
  • What is the privacy policy for the H2OPro Smart Sprinkler Timer Apps?

    • No personal information is collected or stored in the cloud by the H2OPro Apps or the H2OPro Smart Sprinkler Timer. The only optional information collected by the H2OPro App is your zip code, e-mail address and water rate. This information is stored locally on your phone and your H2OPro Sprinkler timer to monitor local weather, send alerts and track water cost. We do not share, sell or rent your information to any other parties outside of our company. The information is only used to provide the services as advertised by the App such as accessing local weather conditions and sending e-mail alerts or water usage reports via third party services.
  • What is the return policy?

    • If you are not completely satisfied with your H2OPro purchase, simply ship back all of the hardware and you will receive a full refund of the purchase price minus shipping charges.
  • Is there a warranty?

    • Yes, we offer a 1 year warranty on both the H2OPro sprinkler timer and H2OPro-Flow meter
 

More Questions?

e-mail: support@hot-socket.com